Night Auditor (3rd Shift) – Guest Service Professional

Fairfield Inn RDU / Brier Creek | CMC Hotels

Raleigh-Durham Area

Position Overview

We are seeking a dependable and service-driven Night Auditor (3rd Shift) to join our team of Guest Service professionals. This role is essential in ensuring a seamless overnight operation, balancing daily financials, and delivering exceptional guest experiences.

Schedule Requirement: Full time 11p-7a

Grow Your Career with CMC Hotels

Are you looking for more than just a job—something you can truly grow with?

At CMC Hotels, we live by one simple philosophy:
“Growing People. Our people are the Heart of our organization.”

We believe our success is driven by our team members. When you join us, you’re not just filling a role—you’re building a career with a company that recognizes your contributions and supports your growth.

Key Responsibilities

• Perform all front desk and night audit functions during the overnight shift (typically 11:00 PM – 7:00 AM).
• Complete the daily audit process, including balancing room revenue, posting charges, and reconciling all hotel accounts.
• Ensure accuracy of financial transactions, guest folios, and system reports in accordance with company and brand standards.
• Prepare and distribute daily operational and financial reports to management.
• Provide exceptional guest service by handling check-ins, check-outs, reservations, and guest inquiries in a professional and timely manner.
• Address guest concerns, complaints, or emergencies with urgency and professionalism.
• Maintain safety and security of the hotel by monitoring property activity and following all overnight procedures.
• Ensure the front desk, lobby, and common areas are clean, organized, and guest-ready at all times.
• Coordinate with housekeeping and maintenance teams on overnight needs or early morning priorities.
• Follow all company policies, procedures, and brand standards, including cash handling and data security practices.

Qualifications & Requirements

• Previous hotel front desk, night audit, or hospitality experience preferred (Marriott experience a plus).
• Strong attention to detail with the ability to handle financial reconciliation and reporting accurately.
• Excellent customer service and communication skills with a friendly and professional demeanor.
• Ability to work independently and make sound decisions in a fast-paced, overnight environment.
• Basic accounting or bookkeeping knowledge is highly desirable.
• Proficient in computer systems and hotel property management systems (PMS experience preferred).
• Reliable transportation and consistent attendance required.
• Must be able to pass a background check.
• Ability to stand for extended periods and occasionally lift up to 25 lbs.
• Flexibility to work weekends, holidays, and overnight shifts as required.

What We Offer